Must be able to gather essential information from callers and dispatch the appropriate first responders to the scene, must be able to take control of situations that may be chaotic, 痛彻心扉的, 有压力的, 让人困惑, 和疯狂的.
Must be organized, and adept at multi-tasking, 多任务- this refers to the ability to manage multiple responsibilities at once by focusing on one task or two, 也许三个, while keeping track of responders/deputies/officers, 等... 在工作场所, this involves switching back and forth between tasks and effectively performing different tasks rapidly one right after the other. 必须保持头脑冷静,然后 值得信赖的, you will be working within 紧急 response services, often placing you in the middle of life or death situations, so requirements and training for these positions are often stringent, 严格的, 和坚定的. You will be working with your community you must maintains the highest level of confidentiality. 911 call-takers/ dispatchers must respond to 紧急 and non-紧急 calls for assistance and information. They must provide dispatch and communication support services for deputies, 警察, 火, 紧急, 及相关服务, 一年365天. |
Operate a multi-line telephone console system, 报警系统, and TDD system for the deaf and hearing-impaired
Translate information to the appropriate codes Determine and assign the level of priority of the call and enter the data into a computer-aided dispatch system for radio dispatch purposes Perform 紧急 medical dispatch and crisis intervention services Ask vital questions and provide pre-arrival instructions for 紧急 medical calls Monitor and operate a radio console and computer equipment Receive and respond to a variety of 紧急 and non-紧急 services and complaints 提出问题来解释, analyze and anticipate the caller’s situation to resolve problems, 提供信息, 派遣应急服务, or refer callers to other agencies Dispatch and coordinate the responses of public safety agencies |